Q: "How long does it take for custom orders?"A:
Custom orders can take any where from 5-21 business days depending on the material ordering. Standard items usually take 3-14 business days. Once a custom order is placed no changes can be made. If you cancel a custom order you will be charged the full amount.
Q: "How long does it take to receive a standard bi-pass shower enclosure?"A:
In most cases, it takes 2-5 business days to order a unit for pick up at our shop. If we are installing the unit it usually takes 3-5 working days for installation of standard units.
Q: "How long does it take to have a custom shower enclosure installed?"A:
In most cases, takes 1 to 4 hours for the actual shower installation. It takes 2-5 business days from the final measure to get the materials delivered to our shop. Once the materials have arrived we will call to schedule a time and date for installation. Normally it takes 1 week or less to complete a shower project.
Q: "How do I know I need a new shower door?"A:
If you find rust or corrosion on the metal, a crack or discoloration on the glass, if the door won’t close or doesn’t fit properly, or you find yourself mopping up after each shower you need a new Shower Enclosure. Also, if you are remodeling a bathroom or building an all new custom bathroom, give us a call. Please note, in order for us to give you an accurate estimate, the walls must be finished (i.e. Tile or Marble installed).
Q: "How do I know which frameless shower enclosure will be best for me?"A:
You can make an appointment for a free estimate. At that time one of our technicians will then recommend styles that best fit your needs, taste and budget.
Q: "What is the difference between a Semi-Framed unit & a Frameless unit?"A:
Semi-Framed units are the more traditional style of shower doors which include aluminum framework around most of the glass. Frameless units provide a more contemporary open look as they use a minimal amount of framework around the glass. Both units offer the same amount of safety and stability, so the choice between the two is usually based on taste not necessity. Semi-Framed units are available in 3/16" and 1/4". Frameless units are available in 3/8” and 1/2” glass.
Q: "Can I be billed if I do not have an account with your company? "A:
No. Only customers with accounts can be billed. We must receive 50% payment before we can order materials. You can fill out an application to start an account with us at any time.
Q: "What if I call in an order over the phone?"A:
We will gladly take your order over the phone but we will not be responsible for any mistakes in sizes or material type and payment in full with cash or check will be required to place the order. For your protection we suggest you come into our shop or fax in your order to avoid mistakes. Fax 925-846-5038
Q: "Can I return a stock item?"A:
Yes as long as it is in the original box, not used and there is a 20% re-stocking fee. On custom orders of any kind there are no returns and ALL deposits are non refundable.
Q: "How long does it take to get an at-home estimate? "A:
Usually it takes 2-5 working days to come out and measure.
Q: "Are my at-home estimates free? "A:
Yes, at-home estimates are free of charge.
Q: "Do you deliver?"A:
Yes we deliver, but we charge an additional delivery charge.
Installation & Service Calls
Q: "Can you cut down my glass or mirror?"A:
Yes. As long as the glass is not tempered we will be able to cut it down but we are not responsible for damage or breakage when attempting to cut your glass or mirror.
Q: "What is the price for removing an existing shower door/enclosure?"A:
The price for removal varies from unit to unit. Removal fee starts at $75 and goes up depending on the complexity of the job.
Q: "How are shower enclosures scheduled for installation? "A:
Once the glass and hardware have been ordered and delivered to our shop (usual lead time is 3-4 days), we will fabricate the unit and call to schedule an installation date.
Q: "Do you recommend installing frameless units on my own?"A:
We highly recommend you do NOT handle a frameless installation on your own, because of the technicalities involved in the installation of a frameless unit, we recommend that we do the installation and the measure.
Q: "Can you install any of your units on tile that has a boarder, protruding out?"A:
Yes, we can install on tiles with boarders, custom notches and odd angles.
Q: "Is there an extra charge for going outside of your normal area to install?"A:
Yes, there is an extra charge for going outside of our normal area to install which usually is just drive time.
Q: "Is there a warranty on glass and showers? "A:
Yes, Insulated units have a 10 year manufactures warranty which covers the glass and you are responsible for the labor. On shower enclosures we have a 1 year warranty on labor. Hardware has a 3 year warranty.
Q: "What is the standard size of a door? "A:
Typically we make the doors 28” wide by 72" Tall. Doors can be 24” –36” with the proper hardware.
Q: "What is the standard height of a shower door /enclosure?"A:
The standard height for our shower enclosures are 54 ¾, 55 ½, 56 ¾, 57 ¾, 58 ¾, 60 ¼, 62 ¾, 65, 65 ¾, 67 ¾, 70 ¾ for sliders. 75 ¼ and 80 ¼ are also available for sliders using 5/16“ thick glass. For semi-framed the standard height is 69, 69 7/8, 72, 72 7/8, 75, 75 7/8, 80 and 80 7/8. Frameless enclosures are standard at 72, 75 and 80”.
Q: "Do you make custom height units?"A:
Yes, we can make custom height doors and enclosures for an additional fee.
Q: "What is the warranty on your shower doors? "A:
There is no guarantee on the glass of your shower door/enclosure but the hardware and coatings have a limited warranty. Different vendors have different warranties from 1 year to 5 years.
Care & Use
Q: "How long do I have to wait to use my shower door/enclosure, after it is installed? "A:
It takes 24-48 hours for the silicone to cure and dry on most of our installations. Please allow 24-48 hours to use your shower enclosure/door.
Q: "What is the best way to clean the glass on my shower unit?"A:
The best cleaning solution is vinegar and water 50/50. Also squeegee after every use of the shower. Using Shower Guard glass or adding Diamond Seal, Clear Shield or Tekon (a special coating applied to glass during the manufacturing process) will aide in keeping the door free from water spots and stains.
Q: "Will ammonia-based products harm the hardware on my unit?"A:
YES, ammonia-based products will harm your shower door hardware. Please do not use cleaning solutions that have acid or ammonia-based chemicals in them.
Q: "What are some ways that I can prevent soap and water from staining my glass? "A:
Ordinary glass is prone to damage and aging from hard water, soap, humidity and more. But Shower Guard glass is extraordinary. It's an entirely different kind of glass that's protected during manufacturing with a patented ion beam process. This technology permanently seals the glass surface, for a shower that stays beautiful forever with just a minimal amount of cleaning. Also our Shower Guard, Clear Vista, Cardinal 10, Clear Shield and Tekon products. These coat the glass so that soap, hard-water, or calcium deposits do not permeate the surface of the glass. The protector covers the pores in the glass to keep the stains off.
Industry Tolerances and Defects
Cutting glass is a completely different process than cutting wood or other materials. Due to the fundamental nature of glass, the industry allows relatively generous tolerances. A piece of glass may be cut (larger or smaller) within the Standard Industry Tolerances.
- Glass or Mirror 1/8" Thick:
- Glass or Mirror 1/4" Thick:
Tolerance-(+ 1/16", -1/8")
- Beveled Glass or Mirror up to 1/4" Thick:
- Glass or Mirror 3/8" Thick:
- Glass or Mirror 1/2" Thick:
- Glass or Mirror 3/4" Thick:
- Glass or Mirror cut to a pattern:
All glass may contain flaws or blemishes which can be visible to the naked eye. Even the highest quality raw materials contain minor flaws. The federal government mandates that not defects should not be visible in the glass when it is viewed horizontally or vertically from 11 feet away, under normal lighting.